Refund policy
Our promise (solo-founder policy)
A Studio OS license is a one-time purchase via Lemon Squeezy.
If Studio OS won’t run for you after a reasonable try, or you purchased by mistake and have not used the license key, email support@mndwrx.com within 14 days of purchase with your Lemon order ID. We’ll refund or help you get running — your choice when both are possible.
- Window: 14 days from purchase (goodwill).
- Unused key: we may ask you to confirm you will stop using Studio OS and discard the key.
- Defective / won’t run: contact us first; we prefer a fix, but will refund within the window if we can’t get you unblocked.
Lemon Squeezy (Merchant of Record)
Lemon Squeezy handles checkout and is the merchant of record for platform sales. Lemon may issue refunds under their buyer terms — including within roughly 60 days in some cases to prevent chargebacks — even if that differs from our preference. Refunds and fees may be deducted from seller payouts per Lemon’s policies.
Useful Lemon docs: Refunds & chargebacks · Merchant of Record.
Chargebacks
Please email support before opening a chargeback. Chargebacks without contacting us first may result in license key revocation.
How to request a refund
- Email support@mndwrx.com.
- Include your Lemon order ID / receipt email and a short note (won’t run / unused key / other).
- We’ll reply from America/Chicago business hours as soon as we can.
Plain-English policy for buyers — not legal advice. For questions, email support@mndwrx.com (America/Chicago).